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Shipping Policy & Information

SHIPPING POLICY

Christmas Shipping Deadlines using Canada Post 

Orders needs to be received before the following dates to avoid disappointment be delivered by December 25, 2018 (orders are shipped using Canada Post):

 Canada Post  Priority™ Xpresspost™ Regular Parcel™
Every province December 4 December 7 December 4


 Orders are fulfilled in sequence of confirmation. During high season in the month of December your order will take 2-3 business days to fulfill. We highly recommend placing your order in advance to avoid disappointment or late deliveries. Suggested mailing dates subject to change without notice. We are not liable for your package not to arrive in time.  Click here to find out more about the Canada Post strike 

Shipping Info 

We ship from Tuesday – Friday using Canada Post.  Orders take 1-2 business days to process and ship out once we have received and confirmed payment. Once your package ships, you will receive a delivery confirmation email. Processing times do not include non-business days (i.e., Saturdays, Sundays & Holidays).

Orders placed after 11am PST Friday through Monday will be held for processing until the following Tuesday.

Orders received  on (before 4pm PST):


Ship on:

Monday

Wednesday

Tuesday

Wednesday

Wednesday

Thursday

Thursday

Friday

Friday ***

Tuesday

Sat/Sun

Wednesday

 *** If your order is placed before 11am PST on Friday we will try out best to have it shipped out the same day

 

 

Shipping Method Options

When possible, we highly recommend shipping to a business address rather than a residential address to keep your package in a temperature-controlled environment as long as possible. Orders take 1business days to fulfill. You will be contacted if any products you have selected require a lead time due to quantity ordered or seasonal. Orders are shipped out Tuesday-Friday. 

During warm warmer months we ship between Tuesday-Thursday to ensure your items are not in a shipping facility over the weekend and will affect the quality of your items.

Canada Post Information

Please note, we do NOT do same day shipping. Available shipping options are:

  • Expedited Parcel
  • Priority
  • Xpresspost

Upon checkout, these options become available for you to choose. We are not responsible for delays in transit.

 

Refund Policy
Our product leaves leave our facility in the highest standards. We make every effort to protect your shipment from damage but the courier company is responsible for proper delivery of your package.

Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.

 

 Hot Weather Shipping from May – September

Chez Christophe implements a warm weather shipping policy in order to guarantee that our products arrive at your door in the best condition possible. We do not ship any temperature sensitive products during these months including chocolate boxes, bars or confections.